The carpet however will not be finished. The installers came out late within the working day they were scheduled and arrived with the wrong carpet instead of adequate of it. We experienced to have intensive discussions with many people from Empire to acquire the correct carpet and Yet another installation date.
On November sixth, I gained an automatic information indicating the installers were on their own way. Your staff was a no clearly show on November sixth. On November seventh , we rescheduled for November 8th since I had been explained to Trevor preferred to oversee the substitution, and is The key reason why why they didn’t display on Monday or Tuesday. November 8th, the original installer showed up with seven packing containers of flooring. He questioned us what home was being replaced.
We recognize your disappointment, and would want to even more aid you. Unfortunately, we’re struggling to Identify your account with the knowledge provided. Please e-mail us at customersupport@ empire-today.com with the two your account and call details, so we are able to adhere to up with you.
You should Make contact with us at customersupport@ empire-today.com with each your contact and get details. We stay up for Listening to from you.
You will note my response down below yours. I have tried quite a few variations to e-mail the CEO without luck. If you discover a Performing electronic mail for him, make sure you share as I meant my reaction for him.
I so upset and dissatisfied with work that Empire Today did installing my hardwood flooring (Incomplete Work) l need to be compensated this has been these an inconvenience to me and my family members and my time. Had l recognized this work wasn’t destined to be completed in two days l in no way would’ve agreed to implement Empire Today and pay the quantity l compensated l would’ve utilized Lowes and or Property Depot. I are going to be putting a criticism on Yelp mainly because l call customer support created grievance on nine/1/2018 just after employee referred to as me was told l would get phone from a manager with in 24 several hours no reply to this point
This isn't what we anticipate for our shoppers, and apologize for keeping you waiting. We’ll be in connection with you shortly to make issues proper.
We’re sorry to hear that your fears have not been resolved. Your may possibly deliver your problems and Notice of Correct to Terminate to customersupport@ empire-today.com for further more help.
Not pleased, I termed CS back again and an installation coordinator Trevor was despatched out. He inspected The work. He didn't solely concur with my fears I'd regarding the floors staying not leveled and an excessive amount of bounce and give and explained to me it's to break in, nevertheless he agreed that the finishing was a problem of molding and caulking and he accredited a partial kitchen floor to get Slash and reinstalled. You sent the original installer back out to caulk gaps, glue floorboards with each other and redo a partial kitchen. The work he did was horrible. Caulk was unique shades, nail marks in the ground transitions, flooring curt far too brief. I termed CS. In addition, I identified as worried that the subfloor with the entrance entrance was not secure and banging back into put after stepping on the ground. You despatched An additional installer to review The task.
We sincerely regret to listen to regarding your expertise and realize that your buy was cancelled for every your request. If you continue on to own thoughts and/or worries make sure you Speak to us at customersupport at empire-today.com.
I needed to repaint the many moldings. Why would I want some thing inferior to what I previously experienced. Erica didn't state the new padding could well be unique in addition to a poorer top quality. I might have never agreed to the job .
January 29, 2018 at twelve:07 pm Good day, I need to speak to a representative who has the authority above a check here customer support rep. We at first scheduled an set up to sell our residence but made a decision to put the sale off right up until May Once i called to reschedule the apt the CSR informed me he could only reserve out six months but then at that time we could then reschedule for my expected date of April, along with advising me to keep my deposit readily available. In no way as soon as did he say he won't be capable to press my install until finally April. He then booked an install day as far out as his agenda would enable and truly informed me he would deal with cancelling and rescheduling it once the apt in Jan arrives up.
Full squander of your time, and the tile looks terrible! The initial tile we had seemed much better than this job!! Carpet installation went wonderful and pleased with it.
I should have study these damaging reviews right before possessing Empire set here up carpet in my dwelling. As all another writers have noted – phone calls to Customer care are USELESS.